Helping you when times are tough

 

If you’re having trouble paying or your circumstances have changed, we can help.

Payment assistance when you need it

Need more time to pay?

If you’re having difficulty paying, you can request an extension of up to 14 days. Call us on 1300 93 15 15 to request an extension. 

We accept Afterpay?

Our afterpay payment options allows you to make payment via afterpay and with 4-interest-free installments. contact us to activate this option. 

Review our concession offers

If you have a valid concession card, you could be eligible for a payment discount. 

 

How can you apply for payment assistance?

Call on 1300 93 15 15 and press 1 for accounts or email accounts@strengtheng.com.au to discuss your payment assitance options.

Frequently asked questions

If you’re facing difficulties keeping up with payments, we understand that financial challenges can arise due to various reasons, including:

  • Economic downturn
  • Loss of revenue
  • Employee turnover
  • Supply chain disruptions
  • Cash flow gaps
  • Bankruptcy or insolvency

We offer payment assistance to help clients manage their financial commitments while continuing to receive essential engineering services.

If you are a business client or organisation experiencing financial hardship, you may be eligible for payment assistance. Please contact us to discuss available options.

If you are not eligible, we will notify you and provide details on why.

Once your application is submitted, we will review it and provide a response within seven business days.

Your eligibility for continued assistance may be affected if:

  • You fail to meet agreed payment terms.
  • You do not respond to our attempts to contact you regarding overdue payments.
  • We believe that further assistance may not be sustainable given your financial situation.

If you anticipate difficulty meeting your obligations, please reach out to discuss your options.

At the conclusion of your payment assistance period, we will confirm your return to standard payment terms. If you still require support, you may request an extension.

For further assistance, please contact us directly.

Other support to help you

Free and independent financial counseling services

Business customers can visit the Small Business Debt Helpline or talk to a Financial Counsellor from anywhere in Australia by calling 1800 413 828.